That is what it is built for. The cervical contour keeps your spine aligned through the night, preventing the strain that causes morning pain. Give yourself three nights to fully adjust before you judge it.

Most people feel the difference from night one, but full adaptation takes two to three nights. Your body has been compensating for a flat pillow for years, so it takes a few nights to relax into proper alignment.

The higher contour is designed for side sleeping. It fills the gap between your shoulder and your neck. The lower contour is for back sleeping, cradling your head while supporting your neck's natural curve. Simply flip the pillow to switch.

Yes. The cover is removable through a hidden zip underneath and machine washable at 30°C. We recommend washing it every two weeks. The memory foam core should be spot cleaned only and air dried.

You have fourteen days from delivery. If the pillow is unused and its hygiene seal is unbroken, send it back for a full refund. Opening the box and inspecting it does not affect that.

Once a pillow has been unsealed and slept on it cannot be resold, so we cannot take it back at full value. Customers in the EU keep their statutory right of withdrawal, with a 50% deduction for the diminished value. Elsewhere a used pillow cannot be returned. If you ordered a pair, that is the reason to give the first one three nights before you unwrap the second.

A faulty or damaged pillow is a different matter and is covered in full at our cost, seal or no seal. The returns policy sets out both routes.

No. The high density memory foam is built to hold its shape. Unlike regular pillows that go flat within months, it returns to its contoured shape every morning.

Shipping is free on every order with no minimum spend, tracked, and typically arrives in 4 to 7 days.